Terms of Service

Membership

Carbon is a subscription S.A.A.S. (Software-as-a-service). If the subscriber cancels or allows their subscription to lapse, the software will no longer function until renewed. Imaginary Labs is not responsible for file stability or integrity of projects after lapse or non-renewal.

Educational Memberships

We support higher education though our Educational License of Carbon. This is available ONLY to Individuals with Valid and current student ID at an accredited higher education institution with degree programs in Stage Lighting, Scenography, Opera, Dance, Theatre, Video/Film/TV Production, Video Game development, Interactive development, Event Planning, Hospitality, Theme Park design, or any related fields of study. Teachers and institutions may also contact us for discounted bulk licenses for use in the classroom, along with supportive materials. Recertification will occur every 12 months until graduation, resignation, or expulsion.

Cancellations/Refunds

Customers who purchase a “monthly subscription” or annual “subscription” who wish to cancel their license may do so with no additional fees if made within 5 business days prior to the next billing cycle start to avoid new charges. Cancellations made between 5 days and start of next billing cycle will receive a full refund of the renewal subscription fees within 30 days of the cancellation. Cancellations made after charges are posted for subscriptions are not eligible for a refund but will not autobill next cycle.

Any license that is cancelled is once again subject to any signup fees that are applied to any “new” licenses. All refund and cancellation requests must be made by emailing sales@imaginary-labs.com